Question 1

How do I place an order on Backmart?

Accepted Answer

Browse our catalog, add items to your cart, and check out. You can order as a guest or create an account to track orders and speed up future purchases. The whole process takes under two minutes.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Yes — within 1 hour of placing your order, you can modify or cancel it directly. After that, the order enters processing and changes may not be possible. Reach out to our support team via WhatsApp or email and we will do our best to help.

Question 3

What payment methods does Backmart accept?

Accepted Answer

We accept bKash, Nagad, bank transfers, Visa and Mastercard (credit and debit), and cash on delivery for eligible orders within Dhaka. You will see all available options at checkout.

Question 4

Is EMI available on Backmart?

Accepted Answer

Yes. EMI is available on select credit cards for orders above ৳10,000. At checkout, you will see the available plans and monthly amounts based on your card issuer. No hidden charges.

Question 5

Does Backmart offer a price match guarantee?

Accepted Answer

Yes. If you find the same genuine product at a lower price from an authorized retailer in Bangladesh within 7 days of purchase, we will match that price. Contact support with proof and we will process the difference.

Question 6

Is cash on delivery available for all orders?

Accepted Answer

Cash on delivery is available for orders under ৳50,000 delivered within Dhaka. For larger orders or deliveries outside Dhaka, we accept bKash, Nagad, bank transfers, and cards.

Question 7

How long does delivery take in Bangladesh?

Accepted Answer

Within Dhaka: 1–2 business days. Outside Dhaka: 3–5 business days. Pre-order items ship on their own timeline, which is listed on each product page.

Question 8

Do you deliver outside Dhaka?

Accepted Answer

Yes. We deliver nationwide across Bangladesh through trusted logistics partners. Delivery times vary by region, but you will always get a tracking link once your order ships.

Question 9

How much does shipping cost?

Accepted Answer

Shipping is ৳60 within Dhaka and ৳120 outside Dhaka. Orders above ৳5,000 ship free within Dhaka.

Question 10

How do I track my Backmart order?

Accepted Answer

Once your order ships, you will receive a tracking link via SMS and email. You can also check the status anytime from your account dashboard under "My Orders."

Question 11

What happens if I miss a delivery?

Accepted Answer

Our courier will attempt delivery twice. If both attempts are missed, we will reach out to reschedule. The package is held for 5 days before being returned to our warehouse.

Question 12

What is Backmart’s return policy?

Accepted Answer

You can return products within 7 days of delivery, as long as they are unused and in original condition with all packaging and accessories. Some categories like earphones and personal-use items have restrictions — check the product page for details.

Question 13

How do I return a product?

Accepted Answer

Contact our support team with your order number and reason for the return. Within Dhaka, we arrange a pickup. For other areas, we will provide drop-off instructions. No complicated forms.

Question 14

How long does a refund take?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount goes back to whatever payment method you used for the order.

Question 15

Can I exchange a product instead of returning it?

Accepted Answer

Yes. If you want a different variant or model, let our support team know when you initiate the return. We will arrange the exchange and only charge the difference if the new item costs more.

Question 16

Can I get store credit instead of a refund?

Accepted Answer

Yes. If you prefer store credit over a refund to your payment method, mention it when you contact support. Store credit is applied instantly and never expires.

Question 17

Do all Backmart products come with warranty?

Accepted Answer

Yes. Every product we sell comes with official manufacturer warranty. The warranty period varies by product and brand — you will find the exact details on each product page before you buy.

Question 18

How do I claim warranty on a product?

Accepted Answer

Reach out to our support team with your order number and a description of the issue. We coordinate with the manufacturer directly and handle the process for you, so you do not have to deal with service centers yourself.

Question 19

Is the warranty from the manufacturer or from Backmart?

Accepted Answer

All warranties are backed by the original manufacturer. Backmart handles the entire claim process on your behalf — from filing the claim to getting the product repaired or replaced.

Question 20

What if my warranty repair takes a long time?

Accepted Answer

If a repair takes more than 10 business days, we can provide a loaner device for select product categories so you are not left without your device while it is being serviced.

Question 21

Can I request a product that is not listed on Backmart?

Accepted Answer

Yes. Use our Product Request form to tell us what you need. Share the product name, your budget, and a reference image if you have one. Our sourcing team reviews every request and gets back to you with availability and pricing.

Question 22

How does the product request process work?

Accepted Answer

Submit your request through the form on our site. We review it, source the product from our verified supplier network, and send you a quote. If you approve the quote, we place the order and deliver it to your door.

Question 23

Can you source products directly from China?

Accepted Answer

Yes. We source products from verified Chinese manufacturers at competitive prices. We handle importing, customs clearance, and delivery to your door in Bangladesh. Expect 15–25 business days from order confirmation depending on the product and shipping method.

Question 24

Can I cancel a product request or pre-order?

Accepted Answer

Product requests can be cancelled anytime before you approve the quote. For pre-orders already in production or transit, cancellation within 24 hours gets a full refund. After that, a processing fee may apply.

Question 25

Can I request products in bulk through Backmart?

Accepted Answer

Yes. The product request form supports quantities up to 25 units. For larger orders, contact our support team directly and we will arrange custom pricing and delivery timelines.

Question 26

How does Backmart’s loyalty points program work?

Accepted Answer

You earn points on every qualifying purchase. Points accumulate in your account and can be redeemed toward future orders. Check your balance anytime under "Loyalty" in your account dashboard.

Question 27

Can I earn points by writing product reviews?

Accepted Answer

Yes. You earn 30 points for every product review you submit. Reviews must be from a verified purchase — anonymous reviews do not earn points.

Question 28

Do loyalty points expire?

Accepted Answer

Yes, points expire after a set period of inactivity. The exact expiry timeline is shown in your loyalty dashboard. Making a new purchase or earning new points resets the clock.

Question 29

Does Backmart have a referral program?

Accepted Answer

Yes. Refer a friend to Backmart and earn rewards when they make their first purchase. You can find your referral link and track your referral history under "Refer a Friend" in your account.

Question 30

How do I create a Backmart account?

Accepted Answer

Click "Sign Up" on our website, enter your email or phone number, and complete the verification steps. You can also sign in with your Google account — takes about 10 seconds.

Question 31

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on the login page, enter your registered email, and follow the reset link sent to your inbox. If you do not see the email, check your spam folder.

Question 32

How do I delete my Backmart account?

Accepted Answer

Send a deletion request to contact@backmart.com.bd from your registered email. We process account deletions within 48 hours and send a confirmation once complete.

Question 33

Can I save products to a wishlist?

Accepted Answer

Yes. Click the heart icon on any product to save it to your wishlist. Access your saved items anytime from "Wishlists" in your account. You will also get notified if a saved product goes on sale.